Book summary:

How to win friends and influence people 




Part 1: Fundamental Techniques in Hnadling people

Chapter1: Don't criticize, condemn or complain; criticizing the person hurt his inner pride

Chapter2: Give honest and sincere appreciation: Thank you and I'm sorry. 

Quote: 

Chapter3: Appeal to another person's interest. 


Part 2: Six ways to make people like you

Chapter1: Interested in people and make them interested in you. 

Chapter2: Smile: A smile says I like you, Im glad to see you and Its a message of good will. 

DOG AND BABIES are the best things to have and live with. 

Chapter3: Person's name is very important. Saying the name is a subtle and welcoming compliment. 

Chapter4: Be a good listener

Chapter5: Talk in terms of the other person's interest

Chapter6: Make the other person feel important and do it sincerely. 



Part3: 12 ways to win people to your way of thinking

Quote: Dont fight the fire with a fire. 

Rule1: Avoid an argument. 

Rule2: Begin in a friendly way

Quote: A drop of honey catches more flies than a gallon of gall

Rule3: Show respect for the other person's opinions

Rule4: If you are wrong admit it quickly and emphatically

Rule5:Let the other person do a great deal of talking

Rule6: Honestly try to see things from the other person's point of view

Rule7: Be sympathetic to the other person's ideas and desires

Rule8: Start with questions to which the other person will answer "yes". 

Rule9: Let the other person feel that the idea is his or hers

Rule10: Appeal to the noble motive

Rule11: Dramatize your ideas

Rule12: Throw down a challenge



Part4: Changing people without giving offense or arousing resentment 

Chapter1: Praise the specific items gueniunely

Chapter2: Call attention to the people's mistakes indirectly. Use and instead of but by rephrase the mistake into the suggestion. 

Chapter3: 




 

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